Shipping Information:
-
Processing Time: Orders are typically processed and delivered within 7 business days after placement.
-
Tracking: A tracking number will be provided once your order has shipped.
-
Shipping Partners: We offer free FedEx and USPS shipping partners to deliver your accessories.
Return Policy:
- We accepted within 15 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received.
-
How to Return: Contact customer service to initiate a return. Once approved, you will receive instructions on how to ship the item back.
-
Refunds: After receiving and inspecting the returned item, refunds are processed within 7 business days to the original payment method.
Replacement Policy:
- If you receive a damaged or defective item, you can request a replacement within 15 days of receiving your order.
-
How to Request a Replacement: Contact customer service at +1 (646)814-3821 with details and pictures of the damaged or defective item. A replacement will be arranged at no extra cost.
-
Replacement Shipping: The replacement item will be shipped as soon as the return process is completed.
If you have any questions about our policies, please feel free to contact us at info@yaathi.com. We are here to help!